Palo Alto Failed To Fetch Device Certificate Tpm Public Key Match Failed __hot__ -

: This process typically requires Palo Alto Support to gain root access through a challenge/response process to delete the corrupt certificate and reset the TPM claim.

: Once the old certificate is cleared by support, you will need to generate a new One-Time Password (OTP) from the Palo Alto Customer Support Portal and re-run the request certificate fetch command. Summary of CLI Commands Fetch Certificate : request certificate fetch Check Status : show device-certificate status : This process typically requires Palo Alto Support