If your device is still responsive, you can perform a hard reset through the settings menu. Here's how:
Step-by-step:
Hard resetting (factory resetting) a TECNO Spark Go 2020 returns the phone to its original factory settings. Use this when the phone is unresponsive, stuck in a boot loop, or you want to remove all personal data before selling or giving it away. Back up any important data first — a hard reset permanently deletes all user data, apps, accounts, and settings. How to Hard Reset TECNO Spark Go 2020
Look at the bottom of the screen for the "Data wipe complete" notification. Step 5: Reboot the System If your device is still responsive, you can
To bypass the "No command" screen and open the active system menu: Press and hold the . If your device is still responsive