Open Kies 3 on your desktop. The software will initialize the connection and display your device information on the home screen. Common Troubleshooting Issues and Solutions

Android 4.4.2 was the "sweet spot" for Kies 3. During this era (the time of the Galaxy S4 and S5), the software was at its most stable. If you are using a legacy device today, Kies 3 is often more effective at recognizing the file system than modern Windows File Explorer windows.

when attempting to use Smart Switch on older software versions. Practical Limitations Despite its utility, Kies 3 is considered legacy software

A4: Installing the Kies 3 software will automatically install the necessary USB drivers for your Samsung device on your computer.

Windows Media Player 11 or above, DirectX 9.0c or above, .NET Framework 3.5 SP1 or above Mac OS Requirements