Before updating, you need to know what version you have.
Delete the corrupted map from the MyNeato app. Clear the robot’s physical sensors with a clean microfiber cloth. Run a brand-new "Exploration Run" from the charge base to rebuild the floor plan cleanly from scratch under the current firmware parameters. Advanced Troubleshooting: Performing a Hard Reset neato d8 firmware
: Some firmware versions reset network certificates. Before updating, you need to know what version you have