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Ensure your USB drivers are correctly mapped. Open Windows Device Manager; the scanner should show up under "Ports (COM & LPT)" as a VCI or FTDI device. If it shows a yellow triangle, right-click and manually update the driver using the "Drivers" folder inside your main software directory.

The PC Suite acts as a launcher. It automatically detects your VCI and downloads the correct vehicle brands. multidiag pro software download top